Frequently Asked Questions - The Belle of Baton Rouge

Venue Hours

Q: What are the venue hours for The Belle of Baton Rouge?

A: The Belle of Baton Rouge is open daily from 10AM – 2AM.

Age Restrictions

Q: Does The Belle of Baton Rouge have an age restriction for entry?

A: The gaming floor is 21+, as required by Louisiana law.

Dress Code

Q: Is there a dress code guests should be aware of?

A: Yes. The Belle of Baton Rouge has a dress code to ensure a comfortable environment for all guests:
• Shirts and shoes are required.
• No excessively low or baggy pants that reveal undergarments or backsides.
• No excessively revealing tank tops or undershirts.
• Hoods are allowed but must remain down.
• No vulgar or offensive clothing.
The Belle of Baton Rouge reserves the right to refuse entry to anyone not complying with these rules.

Employment Opportunities

Q: What types of employment opportunities are available?

A: Both full-time and part-time positions are available. View openings at
wearethecrown.com.

Updating Contact Information

Q: Where can I update my contact information?

A: Guests can visit the Bally Rewards Center during hours of operation to update their information.
Gambling Assistance

Q: What services are available for gambling addiction?

A: Call 1-877-770-STOP if you or a loved one needs assistance.

Accepted IDs

Q: What IDs are accepted?

A: Valid government-issued IDs or passports. Louisiana residents may also use LA Wallet.

ATM Access

Q: Are there ATMs available?

A: Yes, ATMs are located throughout the casino floor.

Check Cashing

Q: Can I cash a personal check?

A: Yes, personal checks can be cashed through Everi check cashing. You’ll need:
• A blank personal check from your account
• A valid ID

Gaming

Q: What card games are offered?

A:

• Blackjack Shoe
• Double Blackjack
• Three-Card Poker

 

Q: What happens to my existing Point and Comp balance?

A: All comp balances and tier status will automatically transfer to Bally Rewards and will be valid for the current expiration periods

Q: How do I earn Tier Points with Bally rewards?

A: Tier Points are earned the same as Queen Rewards were earned. PLUS, you can rollover any additional Points to next year.

Q: What is NEW with Bally Rewards?

A: In addition to extraordinary rewards, we offer unique travel destinations and cross property experiences. Destinations include Yaamava, Baha Mar, St. Maarten, Hard Rock Biloxi, Bally’s Atlantic City or

set sail with Carnival Cruise lines. PLUS, a new level of perks and benefits for our best customers with the Champions Card Level

Q: Will my old card still work?

A: Yes

Q: Does my Player ID change?

A: No change

Q: Do you tier match from other Bally properties?

A: Yes

Q: Do you tier match competitor properties?

A: Yes, see Ballys Rewards Center for more details

Q: Does The Belle of Baton Rouge offer sports betting?

A: No, Coming soon this fall with DraftKings Sportsbook.

Q: Does The Belle of Baton Rouge have a rewards program?

A: Yes! Learn about Bally Rewards at
belleofbatonrouge.com/ballyrewards

 

Dining & Beverages

Q: Does The Belle of Baton Rouge have food and drinks?

A: Yes, see Maritime Coffee Shop located in our hotel, Sunday – Thursday 6AM – 9PM & Friday – Saturday 6AM – 12AM. Beverage service is during casino hours on the casino floor.
Accessibility & Safety

Q: Is The Belle of Baton Rouge wheelchair accessible?

A: Yes, with elevators and limited wheelchairs available on request.

Q: Is there security?

A: Yes, security is present throughout the venue and parking areas.

Parking & Transportation
Q: Is parking available?

A: Yes, free garage parking is available, with valet service at our Hotel.

Q: What public transportation options are there?

A: CATS Route 16: Weekdays, 10:30 AM – 3:37 PM (every 15 minutes)
• CATS Route 22:
o Weekdays: 5:45 AM – 9:27 PM
o Saturdays: 6:05 AM – 8:37 PM
o Sundays: 5:52 AM – 7:42 PM
More info at brcats.com.
Rideshare options like Uber, Lyft, and taxis are also available.

Lost & Found

Q: What if I lose an item?

A: Contact Security at (225) 436-9929.

Contact & Support

Q: How can I contact The Belle of Baton Rouge?

A: Email
website@belleofbatonrouge.com or call (225) 242-2600.

Free Shuttle Service

Free shuttle service between Bally's Baton Rouge Hotel, The Queen Baton Rouge, and the temporary Belle of Baton Rouge Casino:

• Sunday – Thursday: 11 AM – 11 PM
• Friday & Saturday: 11 AM – 1 AM